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HELEN PLUM LIBRARY
STRATEGIC PLAN
2006 Strategic Plan Accomplishments
2009 Strategic Plan - Notes on Achievements to Date, 11/27/09
STRATEGIC PLAN
Adopted by the Library Board of Trustees, February 12, 2008
NOTES ON ACHIEVEMENTS TO DATE, NOVEMBER 27, 2009
Most of the ongoing activities, unless noted as completed, continue to be done.
VISION STATEMENT:
“Increasing awareness and usage of the library in partnership with the people of Lombard.”
MISSION STATEMENT:
“We strive to enrich each person's life in a welcoming environment and respectful manner by providing access to quality information, materials and learning experiences.”
STRATEGY 1: Create a new library building, incorporating the existing building and an expansion to the west.
Goal # 1-1: Swap driveway with Park District
This was completed. The Library owns both driveways to the west of the Library building, and a strip of land at the west and north edges of the vacant lot at 130 W. Maple belong to the Park District, for future use as a driveway into Lilacia Park.
Action steps and timeline
Complete land transfer
Bob Harris, February 29, 2008
Goal # 1-2: Develop a plan for a library building addition that meets the community’s needs, to include repairs to HVAC, a new phone system, exterior signage and upgraded auditorium technology.
This is part of the current 2009 Strategic Plan.
Action steps and timeline
Update the 2002 engineering study
Bob Harris, May 31, 2008Explore fundraising
Bob Harris, May 31, 2008Staff will present the Board with a priority list of improvements, with budget figures, using available funds.
Bob Harris, May 31, 2008Board gets community input on needs for a new building
Bob Harris, May 31, 2008Board decides on a plan to pursue, with costs, that includes reorganization of the existing building, as well as concepts for an expansion to the west.
Bob Harris, May 31, 2008Hire an architect
Bob Harris, August 31, 2008Hire a construction manager
August 31, 2008Complete plans for building reorganization
Bob Harris, November 30, 2008Bid out work for building reorganization
Bob Harris, November 30, 2008Complete building reorganization construction work
Bob Harris, February 28, 2009Design new library expansion
February 28, 2009Pass a referendum
May 31, 2009Develop bidding and construction documents
November 30, 2009Bid out work
February 28, 2010Hire contractors
February 28, 2010Build expansion
May 31, 2012Ongoing activities
Continue to explain the need for more space in terms of services gained.
Continue to get community support for a new library
Continue to maintain and improve:
visual appeal of building (cleanliness, painting, interior decoration)
signage (new signs as needed, correction of obsolete or damaged signs)
cleanliness
Keep up to date plan and costs for replacement of capital fixtures
STRATEGY 2: Increase the usage of the library collections, programs and services.
Goal # 2-1. Develop programming efforts.
Action steps and timeline
Set written standards for programming, and include measurable standards
Linda Schehl, Kristi Howe, May 31, 2008This is part of the current 2009 Strategic Plan.
Investigate the need for additional staff
Completed. One position has been created in Adult Services.Determine need for additional staff
Linda Schehl, Kristi Howe, May 31, 2008Budget for new staff if found to be necessary
Bob Harris, November 30, 2008Hire new staff
Linda Schehl, Kristi Howe, August 31, 2009Ongoing activities:
- Continue to develop programs to bring in the unserved and target groups. For Adult Services, these include ethnic groups (Spanish-speaking, Muslim) and teens
- Continue the current level of teen programming.
- monthly TAB meetings
- surveying adult, teen and children program participants for programs they’d like to see
Goal # 2-2: Increase circulation of material annually
Action steps and timeline
Expand homebound delivery service to include more patrons
Karen Kee, May 31, 2008Offer paging slips service (ability to reserve on-shelf materials)
Curt Stacey, November 30, 2008Completed.
Develop measurable standards for circulation increases
Bob Harris, May 31, 2008This is part of the current 2009 Strategic Plan
Ongoing activities:
Continue refinement and implementation of plan to increase circulation of materials
Develop the collection in a way to meet the needs of the residents of Lombard, in accordance with the written Collection Management Plan.
- Emphasize basic and general interest level of material
- More aggressive weeding
- Be proactive with respect to new media (Playaways, downloadable videos)
- Collections geared to target groups (new foreign languages, immigrants).
Continue to develop database use
- increase Adult electronic database use.
- publicize databases
- outreach to schools to increase database usage
- keep reference staff trained in databases.
- teach database classes to staff and to patrons
STRATEGY 3: Provide an optimal number of well-trained and appropriately compensated staff to support current and future operations.
Goal # 3-1: Develop a formal training program
Action steps and timeline
Establish a systematic procedure to train people on philosophy, core values, customer service, emergencies, and other topics as needed. Include written manuals.
Bob Harris, May 31, 2008This is part of the current 2009 Strategic Plan
Technology training:
Develop core competencies, training program
Curt Stacey, August 31, 2010This is part of the current 2009 Strategic Plan
Develop the first of regular in-service training days for all staff
Bob Harris, May 31, 2008Completed. Starting in 2008, this has become an annual event.
Ongoing activities
Continue to learn from staff what their training needs are
Goal # 3-3: Redo staffing patterns based on a staff analysis
Action steps and timeline
Review all job descriptions.
Bob Harris, February 28, 2009In process. This is part of the current 2009 Strategic Plan
Do the study
Bob Harris, May 31, 2009This is part of the current 2009 Strategic Plan.
Goal # 3-4: Recognize exceptional performace in a monetary or non-monetary way
This is part of the current 2009 Strategic Plan
Action steps and timeline
Research the subject
Bob Harris, May 31, 2008Brainstorm ideas with staff
Bob Harris, May 31, 2008Develop a plan with staff
Bob Harris, May 31, 2008Institute the plan with staff
Bob Harris, August 31, 2008
STRATEGY 4: Improve communication and relations with the community and other public entities.
Goal # 4-1: Imporve public relations with the Lombard community
Action steps and timeline
Revive “Plum Lines” in Lombardian
Jennifer Amling, February 29, 2008Completed. “Plum Lines” appear about once a month.
Increased marketing, such as mailers or newsletters
Online newsletter
Jennifer Amling, May 31, 2008.The Library has a programming newsletter, as well as an electronic monthly listing of new adult books in various categories.
Develop a new web page
Curt Stacey, November 30, 2008In process. This is part of the current 2009 Strategic Plan.
Ongoing activities
Continue to look for ways to increase Trustee visibility
Continue to encourage community groups to host library speakers
Continue marketing library services
Adult Services staff to continue to cultivate relationships with business, historical groups, seniors, ethnic groups and high schools.
Continue to get input from patrons, at checkout, via suggestion box, at time of card registration, etc. Completed. This is a routine activity.
Goal # 4-2: Develop a systematic program for using volunteers
This is part of the current 2009 Strategic Plan.
Action steps
Develop a plan, including acknowledgement of volunteers
Bob Harris, November 30, 2008Institute recognition
Jennifer Amling, February 28, 2009
STRATEGY 5: Provide the technology infrastructure to support and improve operations and provide the community with needed services.
Goal # 5-1: Complete activations of Millennium services
Action steps and timeline
Activate modules and features for patron use.
Curt Stacey, November 30, 2008Many have been activated. This is part of the current 2009 Strategic Plan
Activate modules and features for staff use.
Curt Stacey, November 30, 2009.This is part of the current 2009 Strategic Plan.
Goal # 5-2: Implement wireless for patrons and staff
Completed
Action steps and timeline
Develop a plan to buy equipment, cabling, etc.
Curt Stacey, February 29, 2008Install wireless
Curt Stacey, May 31, 2009
Goal # 5-3: Install new and replacement equipment and software as already planned.
Action steps and timeline
Purchase and install items already budgeted
Curt Stacey, May 31, 2010In process.
Goal # 5-4: Self-checkout in Circulation and in Young People's Services
Completed for Circulation. A second self-checkout is budgeted for Circulation for 2010/2011.
Action steps and timeline
Reevaluate self check system based on compatibility with security system
Curt Stacey, August 31, 2008Buy tables and equipment, and wire cabling
Curt Stacey, August 31, 2009Install equipment
Curt Stacey, August 31, 2009Train staff, working with Curt Stacey
Karen Kee, August 31, 2009
Kristi Howe, August 31, 2009
Goal # 5-5: Strengthen and update the I.T. infrastructure, and to ensure safety.
Action steps:
Implement new features
Curt Stacey, May 31, 2010Completed.
STRATEGY 6: Improve Library Administrative practices
Goal # 6-1: Start using a collection agency for long overdue items
Karen Kee, May 31, 2008
Completed.
Goal # 6-2: Strengthen and clarify relationship with Friends of the Library
Bob Harris, August 31, 2008
In process. This is part of the current 2009 Strategic Plan.
Goal # 6-3: Develop policies and procedures on substitute and temporary staff
Bob Harris, November 30, 2008
Completed.
Goal # 6-4: Create a long-term financial plan
Bob Harris, May 31, 2009
This is part of the current 2009 Strategic Plan.
Ongoing activities
Complete initial review of all policies by May 2009
Completed
